Use case

Free Customer Feedback Form Builder

Describe what you want to learn — AI writes the questions. Collect NPS scores, satisfaction ratings, and open feedback without building from scratch.

Try it free →See pricing

The problem with generic feedback templates is that you get generic answers. A customer satisfaction survey for a SaaS product needs different questions than one for a restaurant, a clinic, or a delivery service. When the questions don't match the context, people give vague answers or skip the form entirely.

Formsout generates feedback forms from a description of your product or service and what you actually want to learn. Tell it you want an NPS score, three rating questions, and one open comment field for a SaaS product — you get exactly that, with neutral wording and properly structured scales. Send the link after a purchase, embed it in your app, add it to a post-service email, or print the QR code on a receipt. Responses show up in your dashboard instantly with visual summaries — bar charts for ratings, average scores, and text lists for open answers.

How it works
1
Describe your product and your goal
"Customer satisfaction survey for a dental clinic — wait time, friendliness of staff, quality of treatment, likelihood to recommend, and one open comment field." The AI generates the full form.
2
Review and adjust
Every question is editable. Swap a rating scale from 1–5 to 1–10, change wording, add or remove a field. The AI does the heavy lifting, you make the final calls.
3
Share it where your customers are
Send the link in a post-purchase email, embed it in your product, attach it to a support ticket closure, or post the QR code at your physical location.
4
Watch results come in
Your dashboard tracks rating averages, NPS scores, and response counts in real time. No spreadsheet required.
5
Export for deeper analysis
Download all responses as a CSV to analyze trends over time, filter by date, or share with your team.
Example prompts

NPS survey for a SaaS product — NPS score, ease of use rating, most valuable feature, biggest frustration

Post-purchase feedback for an e-commerce store — product quality, packaging, delivery speed, likelihood to buy again

Restaurant feedback form — food quality (1–5), service (1–5), ambience (1–5), what we could improve, would you recommend us

Customer satisfaction form for a salon — stylist rating, result satisfaction, likelihood to return, open comments

Post-support ticket feedback — was your issue resolved, response speed rating, agent helpfulness, open feedback

Built-in features
Rating questions with automatic averages
Add 1–5 or 1–10 scale questions — your dashboard tracks the running average across all responses without any manual calculation.
Visual response summaries
Bar charts for multiple choice questions, average scores for ratings, and text lists for open-answer fields. Understand your feedback at a glance.
Multiple question types
NPS (0–10), star ratings, multiple choice, dropdown, short answer, paragraph — mix and match for the format that gets honest answers.
Embed anywhere
Drop the form into your app, website, post-purchase email, or any page with a simple iframe code.
Email notification on each response
Get alerted every time feedback comes in so nothing sits unread.
Webhook to your CRM or Slack (Pro)
Route feedback responses automatically to HubSpot, Notion, Slack, or any endpoint so the right person sees it immediately.
CSV export
Download all responses for trend analysis, team sharing, or reporting.
FAQ
What types of feedback forms can I create?
Any type — NPS surveys, customer satisfaction (CSAT) forms, post-purchase feedback, product feedback, service rating forms, employee feedback surveys, and more. Describe what you need and the AI generates the right structure.
Can I create an NPS survey?
Yes. Just mention NPS in your prompt and the AI generates a 0–10 scale question with the standard "how likely are you to recommend us" phrasing, along with any follow-up questions you specify.
Can I see response summaries without exporting to Excel?
Yes. Your Formsout dashboard shows visual summaries for every form — bar charts for multiple choice, running averages for rating questions, and text lists for open-answer responses. You don't need a spreadsheet to understand your data.
How do I collect feedback after a purchase?
Share the form link in your post-purchase email. Most email platforms let you hyperlink text or a button to a URL. Alternatively, embed the form directly on a thank-you page.
Can I send feedback responses to Slack or my CRM?
Yes, on the Pro plan. Connect a webhook to send each response to Slack, HubSpot, Pipedrive, or any HTTP endpoint automatically.
Is there a limit on how many feedback responses I can collect?
The free plan includes 500 responses per month. Pro gives you 1,000. If you need more, contact us.

Start collecting better feedback today

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